Have a procurement complaint?
Under 3.16 of the Procurement Manual, The complaints Handling office shall receive, adjudicate and recommend a course of action regarding complaints on the procurement processes. The Legal Affairs and Dispute Settlement shall be responsible for this role.
If it is an active procurement, the complaint must be made within ten working days from the date the person first becomes aware or ought to have become aware of the matter which is the subject of the complaint.
How to make a complaint – the Administrative Review process?
STEP 1
If it is an active procurement, contact the procuring agency concerned and discuss the problem with the person named on the bidding documents.
Initially, you should seek to have the problem resolved informally with the contact officer. Contact with the procuring agency is not a prerequisite prior to making a written complaint to the IPC Committee.
STEP 2
If you are not satisfied with the response from the procuring entity or wish to make a complaint on any other public procurement matter direct with the IPC Committee, you may do so in writing. You can make a complaint: via this website using the form below, or by emailing legal@africacdc.org.
When you make your complaint, please ensure that you provide as much relevant information as possible, such as:
- your name and contact details;
- tender registration number and details;
- the reason/nature of the complaint; and
- all relevant supporting information or documentation.
Legal Affairs and Dispute Settlement will investigate the complaint in a timely manner, usually within 15 days, and has the power to suspend procurement pending an investigation. No contract can be executed until the Head of Legal Affairs and Dispute Settlement makes a final decision.
When to make a complaint?
A complaint can be lodged at any point in the procurement process and can include any matter, for example: the technical specifications, timeframes, Technical and Financial Evaluation Committee evaluation processes or the method of procurement.
If it is an active procurement, the complaint must be made within ten working days from the date the person first becomes aware or ought to have become aware of the matter which is the subject of the complaint. Where a contract has not been finalised and the investigation has concluded that the procurement legislation has not been followed, appropriate remedial action will be taken.
Allegations of corruption
Any allegations of official misconduct or corruption can be referred to The Head of Legal Affairs and Dispute Settlement responsible for the process and all verified cases are investigated before criminal and legal investigation commences.